A - Z Coaching and Mentoring - This week's extract highlights the importance of 'Accountability' and practical ways to create it.
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Coaching should be challenging with measurable results:
- Set clear, written, measurable and deadline driven actions at the end of a coaching session.
- Set clear verbal expectations about change and achievement.
- Request a verbal progress report at the start of each coaching session - go back to the agreed actions and review progress or achievement against each step - this relies on clear actions having been set in the previous session.
- Ask direct and closed questions such as ‘did you complete that step? Yes or No?’
- Phrase questions in a way that assumes the step has been completed as this avoids confrontation.
- Accept there might be good reasons why things didn’t get done, but don’t lower the standard - assume the client is still going to take the step, gain continued commitment and assume future success.
Here are three good questions for creating accountability:
- What are you going to do?
- When will you do it?
- How will you know?
Taken from the A-Z Coaching Handbook by Clare Smale