i2L Ltd
+44 (0) 1380 609313
Find my qualification

A - Z Coaching and Mentoring - here is the latest in a series of random extracts from Clare's book - more to follow each week throughout 2018 - if you have a special request for a definition of a coaching term or principle, just let us know! Perfect for anyone studying for an ILM Coaching & Mentoring qualification, or as a refresher for experienced coaches.



Congruence comes from the Latin verb 'congruere', which means 'to meet together' or 'to agree'. Being congruent is when your values and beliefs, what you say, and what you do is in harmony. This is the same as physical, mental and spiritual energy being in alignment. Integrity and authenticity are based on the same principle.

A congruent coach is more likely to be trusted and therefore will be able to build rapport quicker. A congruent coach will have their own style, approach and personality which fits with their ethos and values.

As a coach it is useful to notice the clues of incongruence in clients, for example maybe a client’s words don’t match with their body language. Do they mean what they say? Is there some inner discomfort or anxiety which can be detected? Maybe they were telling you they are committed to making a change and yet subtle clues in their tone of voice or physiology are suggesting otherwise? Spotting incongruence gives the opportunity to ask better questions and delve below the surface of what is being presented verbally.

Lack of congruence within the client may be demonstrated through:

  • signs of stress
  • inner conflict
  • not feeling ready for change
  • conflict with others
  • spoken words not matching body language.


Taken from the A-Z Coaching Handbook by Clare M Smale where you will find a comprehensive A-Z, plus a full list of references.

Email clare@inspired2learn.co.uk for your copy or order through this website here

"I have found the A-Z Coaching Handbook an invaluable tool, particularly for studying for the ILM Level 5 Coaching and Mentoring qualification. The entries are succinct but also informative, so that you can understand in the first sentence what the entry contains. This book is clearly laid out in bullet points that are easy to understand and relate to. There are definitions of topics and an abundance of coaching models, tools and theories within the A-Z, which increases the choice of coaching approaches. I thoroughly recommend this handbook." Lynn Spurrell, Bath & North East Somerset Council

Available in hard copy (ISBN 978-0-9576983-3-8) or for Kindle.

The next inspired2learn ILM Coaching & Mentoring Qualification open courses are:


·            Autumn / Winter 2018: 20th September, 23rd and 24th October, 4th December

·            Intensive 4 day course – 19th – 22nd November

Copyright © 2022 i2L Ltd  |  All Rights Reserved
i2L Ltd t/as inspired2learn
Trading office:
25 Davies Drive
SN10 2RJ

t: 01380 609313
e: enquiries@inspired2learn.co.uk
w: www.inspired2learn.co.uk